Dear Client,

Thank you for choosing DLC – Angela Calla to prepare your application for mortgage financing. We are proud to offer a high level of service and it will be our pleasure to lead you through the process. DLC -Angela Calla maintains the highest level of integrity and we are always working in the best interest of our clients.

Process
In order to properly assist you, financial documents will be requested and need to be obtained. These documents are required by the lenders before considering your application. These are necessary to review prior to being able to advise and be successful in arranging financing and delivery of a mortgage commitment. The Mortgage Commitment will provide terms and conditions specific to the Mortgage Funding. Be prepared, Lenders will always ask for additional information after providing a Mortgage Commitment. Our goal is to fulfill all the funding conditions in the Mortgage Commitment as quickly as possible, but the precise timing cannot be guaranteed and is often dependent on how quickly documents or information can be obtained from you or from another source. In return, it is expected that you will set aside 30 minutes to review the Mortgage Commitment in detail, in person, at our Port Coquitlam office. A conference call will be available only in extenuating circumstances.

Terms of Engagement
You may terminate this engagement at any time by providing us with written notice of your decision to do so. Likewise, we may terminate this engagement at any time by providing you with written notice of our decision to do so. We may terminate the engagement for reasons including, but not limited to, the following:

• shopping other lenders or brokers while we are working on your application as this reflects poorly on your credit and flags the application for fraud preventing us from moving forward with your application; or
• you provide us with false, incomplete or misleading information or do not promptly provide us with information that is required from you; or
• you ask us to do something unethical or illegal or verbally abuse our team members; or
• as matters for your circumstances are confidential if things don’t go as either party intends no slander written or verbal is permitted; or
• we cannot find suitable financing for you despite using our best efforts to do so.

Communication
Acquiring a mortgage can be a stressful endeavor. The goal is to facilitate much of the hard work for you and guide you through the process of obtaining a mortgage. During the financing process, we will assist you in dealing with appraisers and insurance agents. We will keep you informed throughout the application process, provide progress updates from beginning to end and involve you in all important decisions. Our role through this process is to guide you, the client, through the mortgage financing process and explain the details of the mortgage you aim to register on your home.
At no point are we able to guarantee financing, as we are not the lender. You confirm that you understand that we cannot guarantee that we will be able to obtain financing for you and that even if you are approved or a lender commits to financing, we cannot guarantee that the lender will fulfill its Mortgage Commitment to you, particularly if circumstances change after you are approved for financing.

Confidentiality
Over the course of your mortgage application we will request and be privy to much of your personal information. Be assured you can provide your personal information knowing that we will collect what is necessary to achieve your financing goals and ensure that your private information is secured.

Disclosure
Our office arrangement involves sharing file data with parties related to the approval of the mortgage and our arrangement may include sharing services such as photocopying, telephone, fax, email, mail and file submission software programs. We will share the information you provided to us with potential lenders and insurers when applicable. We may also discuss aspects of your file with mortgage brokers from within our industry and, from time-to-time, may co-broker information to gain access to other lenders, if we feel it would be in your best interests.

The Proceeds of Crime (Money Laundering) and Terrorist Financing Act
We are required to advise you that the Canadian federal government has enacted the Proceeds of Crime
(Money Laundering) and Terrorist Financing Act (the “Act”). The Act imposes obligations on our mortgage advisors and staff to report and record certain client transactions. The Act requires us to report “suspicious transactions” to an agency of the federal government;
Our obligations under the Act are not optional. Please refer to Canada’s Anti-Money Laundering and Anti-Terrorist Financing.

Compensation
Generally, the lender pays us a fee for arranging your mortgage. The fee we are paid by a lender varies, depending on the lender and the nature of the financing. This does not affect our decision on which lender to do business with. If financing from a private or alternative lender is required, you must pay a fee to the lender to arrange the financing. We will disclose that fee to you, in advance, and obtain your approval before you enter a mortgage commitment for financing. While our fees are generally paid by the lender, in most circumstances you have to pay other expenses in connection with the financing arranged which include:

• legal fees including, title search, title insurance, mortgage processing, law society fees, disbursements, property transfer tax, Provincial and Federal taxes;
• appraisal fees;
• strata document retrieval fees; or
• fees charged by the lender.

Yours truly,
The Angela Calla Mortgage Team

Angela Calla is an 19-year award-winning woman of influence which sets her apart from the rest. Alongside her team, Angela passionately assists mortgage holders in acquiring the best possible mortgage. Through her presence on “The Mortgage Show” and through her best-selling book “The Mortgage Code“, Angela educates prospective home buyers by providing vital information on mortgages. In light of this, her success awarded her with the 2020Business Leader of the Year Award.

Angela is a frequent go-to source for media and publishers across the country. For media interviews, speaking inquiries, or personal mortgage assistance, please contact Angela at hello@countoncalla.ca or at 604-802-3983.

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